How to update your software using your SMA contract :
Your SMA must be valid. No update will be provided if the SMA has expired.
Click here to check the status of an SMAAn update should only be requested when the user requires the update.
If you are updating a Software Key protected product, the timing is crucial, as the old license must be uninstalled and proof of deactivation must be returned to your reseller or to TEKLYNX.
Customers should request updates at the same place they usually place orders.
End-users: please contact your usual reseller or, if you don’t know who your reseller is, you can contact TEKLYNX directly
Send update requests to TEKLYNX Customer Care in your region:
| Region | Tel | |
| Western Europe | customer_care@teklynx.fr | +33 (0)5 62 60 10 80 |
| Northern, Central & Eastern Europe |
info_gr@teklynx.com | +49 (0) 6103 30026 0 |
| Middle East & Africa |
customer_care@teklynx.fr | +33 (0)5 62 60 10 80 |
| Asia Pacific | customerservice@teklynxap.com | +65 6570-4923 |
Hardware Key protected product (USB or Parallel)
The update request must include:
- Email address (where the upgrade code will be sent to)
- License serial number
- The license serial number is printed on the hardware key.
- Key Code
- Where to find the Key Code:
- For a single user license: from Start / Programs / … / run the “Key Upgrade” tool on the computer with the key connected.
Note: only 1 key should be connected (USB / LPT). - For a network license: from the Network toolbar, click the “License Upgrade” icon and run the “Key Upgrade” tool on the computer with the key connected.
Note: only 1 key should be connected (USB / LPT). - Or you can download the “Key Upgrade” tool and run it on the computer with the key connected.
Note: only 1 key should be connected (USB / LPT).
Software Key protected product
The update request must include:
- Email address (where the upgrade code will be sent to)
- License serial number
- The license serial number is delivered with the product.
- For license serial numbers starting with NSP: the Password. For all other serial numbers (non-NSP): either the Activation Code or the Product Code.
- The Password (for NSP products) or Activation Code (for non-NSP products) is delivered with the product.
- The Product Code (for non-NSP products) can be found by launching the “Upgrade Manager” tool on the computer where the product is activated.
- You must also specify whether you want a Software Online or Offline license. For conditions applicable to each type of license, go to Services & Support / License Portfolio.
Copyright 2010 Teklynx Newco SAS. All rights reserved.